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On 3/6/2007 we received a NEW Sharp R-530ES 2-Cubic-Foot 1200-Watt Microwave from Sharp Electronics. It is exactly the same as the one we had a problem with.The defective microwave is being sent to their evaluation center to be taken apart and examined. I also enclosed the shattered glass turntable and the towel that caught fire when it touched the glass turntable. The unit has a very bad burn smell inside it. We are pleased with the outcome of this complaint and especially pleased that they will be evaluating the microwave for manufacturing defects.After the incident it was removed and was not used again. We were afraid to use it.
I hope that they will let us know the results of their evaluation. On 3/21/07 I filed a complaint with the BBB against Sharp Electronics and on 3/29/07 they called me and said they were sending us a new unit.On Tuesday, 3/13/2007, my husband put tomato sauce in a PYREX brand clear bowl in the microwave to heat it and set it for 3 minutes. At the end of 1 minute he smelled smoke and it was the microwave!! The glass turntable had heated up so hot that the glass carousel shattered and when he touched it with a kitchen towel , the towel burned and caught fire. The PYREX bowl was cool and the sauce was cold. The house filled with smoke and smelled for 4 days.I was concerned that it was an internal flaw in the unit and others would do the same to other consumers.
I called SHARP immediately and told them what happened and gave them model number and the details of what happened and they said they would get back to me.THEY SAID NOT TO USE THE UNIT. They called again the following day ( Wednesday ,3/14 )and asked more questions and then again on Thursday 3/15 they called again. They kept me informed and on Friday March 16, 2007, they called again to tell me SHARP would do nothing and basicly didn't care what happened to us or the microwave.They didn't even offer us a new glass turntable to replace the broken one. I pulled the unit out and will not use it again, but SHARP does not stand by their products.We were treated badly and like we didn't matter at all. We are very upset at the way they handled it. They didn't care at all that this model could pose a danger to others that own it. I thought they would want the unit to take it appart to see why this happened, but they couldn't have cared less about what happened.
This was the 3rd SHARP 2.0 cubic foot microwave for us in 3 years. The first started making an electrical noise 2 days after we had it a year and the second did the same at a little more than a year old. Then we bought this one at Amazon. All were 2 cubic feet and 1200 watts and expensive microwave ovens.
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Sharp microwave oven touch keyR-530ES 13 sensor settings, beverage center, keep warm plus, 2 line interactive display.
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