SMH9151ST Over The Range Microwave %2D Stainless Steel Review

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(More customer reviews)We bought Samsung Model: SMK9175ST from Bestbuy. This is an over the counter microwave that we purchased as ours broke down.
As we read through the manual, it mentioned that we should have a min clearance between the microwave and the stove. This is information that should be clearly listed on the box or given to Best Buy for their website. We didn't have this clearance so we had to move cabinetry around to achieve this.
After mounting the microwave, we noticed it had a dent in sheetmetal panel right at eye level, and so we dismounted it and returned exchanged it at Best Buy.
After the second installation, I noticed that the clear turntable overhung the microwave and upon shutting the door, the tray would jam between the door and the back and not turn. So we called for a replacement part. The replacement tray arrived after about 6 weeks or so and movement is jerky and that appears to be because the circular wheel racer is the wrong size.
We called tech support several times and their authorized technician has been to our home 3X to try to fix this simple issue. He tried ordering the part but he kept getting the wrong part.
Now their tech support wants us to dismount the microwave and take it back to Bestbuy for an exchange.
Evidently Samsung has some documentation and QC issues at their manufacturing plant in Malaysia where in parts with oversized trays and dented front panels are getting out the door. This has cost me a lot of my time.
When I bought the product, I never asked Samsung to go here and there and call up this number and that, get put on hold, etc to take my money. It was an instant transaction. Its been 3 months since we bought the product.

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Samsung 1%2E5 cu%2E ft%2E Over the Range Microwave%2C Quickly heat or defrost foods at the touch of a button%2E Streamline your kitchen by integrating this stainless steel beauty%2C also available in black and white%2E The sleek finish and space%2Dsaving design make an impact in every kitchen%2E SAMSUNG microwaves are affordable%2C make cooking easy and hassle free%2E

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